Terms and Conditions

Last Updated: August 2026

1. Introduction

Welcome to Valley Games ("we", "us", "our", or "Valley Games"), available at valleygames.ae.

These Terms and Conditions govern your access to and use of our website, platform, products, and services, including the purchase of digital gaming cards, gaming products, online gaming services, e-gaming solutions, and other related digital products and services offered through our website.

By accessing, browsing, registering on, or making a purchase through the website, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.

If you do not agree with any part of these Terms, you should not use the website or purchase our products or services.

2. Legal Entity & Licensing

The website and services are owned and operated by:

Company Name: Valley Games FZE
Legal Form: Free Zone Establishment (FZE)
License No.: 4431164.01
Formation No.: 4431164
Licensing Authority: Sharjah Publishing City Free Zone
Company Address: Business Center, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates

Valley Games FZE is licensed to conduct activities including:

  • E-Commerce Through Social Media
  • Online Gaming
  • Gaming Streaming Social Media Platform
  • E-Gaming Services & Solutions

3. Eligibility

By using our website or purchasing any product or service, you confirm that:

  • You are at least 18 years old, or you are using the website with the consent and supervision of a parent or legal guardian.
  • You have the legal capacity to enter into a binding agreement.
  • The information you provide to us is accurate and complete.
  • You will use the website and its services only for lawful purposes.

We reserve the right to refuse or cancel transactions where we reasonably believe that the purchaser does not meet the applicable eligibility requirements.

4. Account Registration

Certain features or services may require you to create an account.

You are responsible for:

  • Providing accurate and up-to-date information.
  • Maintaining the confidentiality of your login credentials.
  • Protecting your account from unauthorized access.
  • All activities carried out through your account.

You must notify us immediately if you believe that your account has been accessed without authorization.

Valley Games reserves the right to suspend or terminate accounts that violate these Terms and Conditions or applicable laws.

5. Products and Digital Services

Valley Games may offer digital gaming products and services, including but not limited to:

  • Digital gaming cards.
  • Game credits and currencies.
  • Game activation codes.
  • Digital vouchers.
  • Online gaming services.
  • Gaming-related digital products.
  • E-gaming services and solutions.
  • Other digital products or services made available through the website.

The availability of products may vary depending on the country, platform, game publisher, or applicable restrictions.

Some products may be subject to additional terms imposed by the relevant game publisher, platform, or service provider.

6. Digital Products & Delivery

Digital products are generally delivered electronically using the contact information or account details provided by the customer during the purchase process.

Delivery may take place through:

  • The customer's account on the website.
  • Email.
  • Other electronic delivery methods made available by Valley Games.

Customers are responsible for providing accurate contact and account information.

Valley Games is not responsible for delays or failed delivery resulting from incorrect information provided by the customer.

Once a digital product, activation code, voucher, or gaming credit has been successfully delivered, the customer is responsible for keeping the information secure and confidential.

7. Product Activation

Customers are responsible for ensuring that a purchased digital product is compatible with their:

  • Country or region.
  • Gaming platform.
  • Game account.
  • Device.
  • Applicable publisher or platform requirements.

Before completing a purchase, customers should carefully review the product description and any applicable regional or platform restrictions.

Valley Games is not responsible for incompatibility resulting from the customer selecting an incorrect product, region, platform, or account.

8. Prices and Currency

All prices displayed on the website are subject to change without prior notice.

Prices may be displayed in United Arab Emirates Dirhams (AED) or another currency depending on the product, payment method, or website configuration.

Valley Games reserves the right to:

  • Change product prices.
  • Modify available products.
  • Introduce or remove discounts and promotions.
  • Correct pricing or product information errors.
  • Discontinue products or services at any time.

Any applicable taxes, fees, or charges will be displayed where required before completion of the transaction.

9. Orders and Payment

By placing an order, you authorize Valley Games or its authorized payment service provider to process the payment associated with your purchase.

We may use third-party payment providers to securely process transactions.

Valley Games does not normally have access to or store your complete payment card details when payment is processed through an authorized third-party payment provider.

An order may be rejected, cancelled, or suspended where:

  • Payment authorization fails.
  • Fraudulent or suspicious activity is detected.
  • Product availability changes.
  • An obvious pricing or technical error occurs.
  • The transaction violates applicable laws or these Terms.

10. Refunds and Cancellations

Because many of the products offered by Valley Games are digital products, including activation codes, gaming cards, vouchers, credits, and other electronically delivered products, orders may not be eligible for cancellation or refund once the digital product has been delivered, redeemed, activated, or revealed.

However, customers may contact Valley Games if:

  • A purchased code is invalid.
  • A code has already been used when delivered.
  • The wrong product was delivered due to an error attributable to Valley Games.
  • A technical problem prevents delivery of the purchased product.
  • The product is demonstrably defective or unusable for reasons attributable to Valley Games.

Any refund or replacement will be assessed on a case-by-case basis and may require reasonable evidence from the customer.

Where applicable, refunds will be processed through the original payment method or another appropriate method.

11. Promotions and Discounts

Valley Games may offer promotional campaigns, discount codes, special prices, bundles, or other promotional offers.

Promotions may be subject to additional terms, including:

  • Limited availability.
  • Specific validity periods.
  • Product restrictions.
  • Maximum usage limits.
  • Customer eligibility requirements.

Valley Games reserves the right to modify, suspend, or terminate a promotion where permitted by applicable law.

12. Intellectual Property

All content available through the website, including but not limited to:

  • Valley Games branding and logos.
  • Website design.
  • Text.
  • Graphics.
  • Images.
  • Software.
  • Website functionality.
  • Original content.
  • Promotional materials.

is owned by or licensed to Valley Games FZE and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, copy, sell, publish, or commercially exploit any website content without prior written authorization.

Third-party trademarks, game titles, logos, characters, and intellectual property remain the property of their respective owners.

Valley Games does not claim ownership of third-party intellectual property.

13. Third-Party Platforms and Services

Certain products or services offered through Valley Games may depend on third-party platforms, publishers, developers, payment providers, or service providers.

Examples may include gaming platforms, game publishers, digital distribution platforms, and payment processors.

Your use of such third-party services may be subject to their own terms and conditions and privacy policies.

Valley Games is not responsible for changes, interruptions, restrictions, or policies imposed by third-party platforms outside our reasonable control.

14. Prohibited Use

You agree not to use the website to:

  • Violate any applicable law or regulation.
  • Commit fraud or facilitate fraudulent transactions.
  • Use stolen or unauthorized payment methods.
  • Attempt to gain unauthorized access to another account.
  • Interfere with the operation or security of the website.
  • Introduce malicious software or harmful code.
  • Resell products without authorization.
  • Abuse promotions, discounts, or referral programs.
  • Attempt to exploit technical vulnerabilities.
  • Engage in activities that may harm Valley Games, its customers, partners, or service providers.

Valley Games reserves the right to suspend or terminate access where prohibited or suspicious activity is detected.

15. Website Availability

We aim to maintain the availability and reliability of our website and services.

However, we do not guarantee that the website will always be:

  • Available without interruption.
  • Free from errors.
  • Free from technical problems.
  • Compatible with every device or browser.
  • Available at all times.

Temporary interruptions may occur due to maintenance, upgrades, technical problems, third-party services, telecommunications failures, or circumstances beyond our reasonable control.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Valley Games FZE shall not be responsible for losses arising from:

  • Incorrect information provided by the customer.
  • Incorrect product or region selection by the customer.
  • Misuse or unauthorized use of digital codes or accounts.
  • Third-party platform restrictions.
  • Internet or telecommunications failures.
  • Service interruptions outside our reasonable control.
  • Unauthorized access resulting from the customer's failure to protect their account credentials.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

17. Privacy

Your use of the website may involve the collection and processing of personal information.

Our handling of personal information is governed by our Privacy Policy, which forms part of these Terms and Conditions.

By using the website, you acknowledge that you have reviewed our Privacy Policy.

18. Changes to These Terms

Valley Games may update or modify these Terms and Conditions from time to time to reflect changes to our services, business practices, applicable laws, or regulatory requirements.

Updated Terms will be published on this page with the applicable "Last Updated" date.

Your continued use of the website after an updated version has been published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

19. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws of the United Arab Emirates and the laws applicable in the Emirate of Sharjah.

Any dispute arising from or relating to these Terms, the website, or our services shall be subject to the jurisdiction of the competent courts of the Emirate of Sharjah, unless otherwise required by applicable law.

20. Contact Us

If you have any questions regarding these Terms and Conditions, your order, or any of our products and services, you may contact Valley Games through the contact details provided on our website.

Valley Games FZE
Sharjah Publishing City Free Zone
Sharjah, United Arab Emirates
Website: valleygames.ae